Refund policy

 

At Yuvayur Herbals, we are committed to providing quality herbal products and a reliable customer experience. Please review our Return & Refund Policy below.

1. Order Cancellation

  • Cancellation requests may be made before the order has been dispatched.
  • To request cancellation, please contact us as soon as possible at Yuvayurherbals@outllook.com or +91 9588380024 with your order details.
  • Once an order has been dispatched, cancellation may not be possible.

2. Returns

  • Due to the nature of herbal and wellness products, returns are not accepted once the product has been delivered, except where required under applicable law.
  • Products that have been opened, used, damaged after delivery, or tampered with by the customer are not eligible for return.
  • If you receive an incorrect, damaged, or defective product, please contact us promptly with your order details and clear photographs/videos of the product and packaging.

3. Refunds

  • Refunds are not provided for change of mind, incorrect product selection, or personal preference, except where required by applicable law.
  • If an incorrect, damaged, or defective product is verified and approved by Yuvayur Herbals, we may provide an appropriate resolution in accordance with applicable law and our internal policy.
  • Where a refund is approved, it will generally be processed to the original payment method. The time taken for the amount to reflect in your account may depend on the payment provider or bank.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product:

  • Contact us as soon as possible after delivery.
  • Provide your order number and registered contact details.
  • Share clear photographs/videos showing the product, packaging, and issue.
  • Our team will review the request and determine the appropriate resolution.

Claims may be rejected if sufficient evidence is not provided or if the issue resulted from improper storage, handling, or use after delivery.

5. Shipping Costs

  • Original shipping charges, where applicable, are generally non-refundable.
  • If a return or replacement is approved because of an error attributable to Yuvayur Herbals, the applicable shipping arrangements will be communicated to the customer.

6. Contact Us

For questions or concerns regarding cancellations, returns, or refunds, please contact:

Yuvayur Herbals
Phone: +91 9588380024
Email: Yuvayurherbals@outllook.com

7. Policy Updates

Yuvayur Herbals reserves the right to modify or update this Return & Refund Policy from time to time. Any changes will be published on this page.

We recommend reviewing this policy periodically for the latest information.