Privacy policy

At Yuvayur Herbals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you interact with Yuvayur Herbals through our website, we may collect:

  • Personal Information: Name, mobile number, email address, billing address, and shipping address.
  • Order Information: Products purchased, order details, delivery information, and purchase history.
  • Payment Information: Transaction and payment details required to process your order. Payment information may be securely processed through third-party payment service providers.
  • Device Information: IP address, browser type, device information, cookies, and information about how you use our website.
  • Communication Information: Information you provide when contacting us through phone, email, WhatsApp, contact forms, or other communication channels.

2. How We Use Your Information

We may use the information collected to:

  • Process and fulfill your orders.
  • Arrange delivery of purchased products.
  • Provide customer support and respond to your queries.
  • Process payments and maintain transaction records.
  • Send order confirmations and delivery updates.
  • Improve our website, products, and customer experience.
  • Send promotional offers and updates where applicable.
  • Prevent fraud, unauthorized activity, and security threats.
  • Comply with applicable laws and legal requirements.

You may opt out of promotional communications at any time by contacting us.

3. Sharing of Personal Information

Yuvayur Herbals does not sell your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

  • Payment Service Providers: To process payments securely.
  • Delivery & Logistics Partners: To deliver your orders.
  • Website & Technology Providers: To operate and maintain our website.
  • Marketing & Analytics Providers: To understand website usage and improve our services.
  • Legal Authorities: Where disclosure is required by applicable law or legal process.

Third-party service providers may have their own privacy policies governing how they handle your information.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality.
  • Remember your preferences.
  • Understand website usage and visitor behaviour.
  • Improve website performance.
  • Support relevant advertising and marketing activities.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide services.
  • Maintain business and transaction records.
  • Provide customer support.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and enforce our agreements.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

7. Children's Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally permitted.
  • Withdraw consent for certain uses of your information.
  • Opt out of promotional communications.

We may need to verify your identity before processing certain privacy-related requests.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

Yuvayur Herbals is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

10. Consent

By using the Yuvayur Herbals website, placing an order, or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, subject to applicable law.

11. Policy Updates

Yuvayur Herbals may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable laws.

Any updated version will be posted on this website. We recommend reviewing this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Yuvayur Herbals
Phone: +91 9588380024
Email: Yuvayurherbals@outllook.com